Privacy Policy

Effective Date: 6/18/2025

Reliable Renovations & Remodeling, LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website at https://reliablernr.com (“Website”), including when you submit an inquiry through our contact form at https://reliablernr.com/contact/.

By using our Website, you agree to the collection and use of your information as outlined in this policy.

1. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:

Reliable Renovations & Remodeling, LLC
1156 Bristol Oxford Valley Rd
Levittown, PA 19057
Phone: 888-718-4467
Email: [email protected]

2. Definitions

• Company – Reliable Renovations & Remodeling, LLC.
  
• Website – https://reliablernr.com, including all pages, forms, and interactive features.
  
• Cookies – Small files placed on your browser to improve user experience and analyze site usage.
  
• Personal Data – Information that can identify or be linked to you, such as your name, email, phone number, or message content.
  
• Usage Data – Information collected automatically, such as IP address, browser type, and pages visited.
  
• Service Providers – Trusted third parties we use to support business operations, including web hosting, email, and analytics.
  

3. Information Collected

A. Information You Provide Voluntarily

When you fill out our contact form to request a quote, we collect:

• Name
  
• Email
  
• Phone
  
• Message
  

Consent Disclosure:
“I consent to Reliable Renovations & Remodeling storing my submitted information so they can respond to my inquiry.”

By submitting the form, you are providing this consent.

B. Information Collected Automatically

When you visit the Website, we may automatically collect:

• Your IP address
  
• Browser and device information
  
• Date and time of visit
  
• Pages you viewed
  
• Referring website
  

We use cookies and Google Analytics to collect this information.

4. Use of Personal Data

We use your information to:

• Respond to your inquiries and provide estimates
  
• Deliver customer service and follow-up communications
  
• Improve our Website and user experience
  
• Maintain internal business records
  
• Comply with legal requirements
  

We do not use your information for unsolicited marketing.

5. Cookies and Google Analytics

We use cookies to:

• Understand how users interact with our Website
  
• Improve website performance and content
  
• Track anonymized usage statistics
  

We use Google Analytics, which may collect:

• Device and browser metadata
  
• Page visits and session duration
  
• General location based on IP
  

You may disable cookies via your browser settings.
To opt out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout

6. Third-Party Sharing

We do not sell your personal information.

We may share your information with trusted service providers for:

• Website hosting
  
• Email delivery
  
• Usage tracking and analytics
  
• Legal compliance, if required
  

All third parties are obligated to keep your information secure and confidential.

7. Data Retention

We retain personal data only as long as necessary to:

• Fulfill the purpose it was collected for
  
• Meet legal or regulatory obligations
  
• Maintain internal records
  
• Analyze web performance (analytics data may be retained for up to 26 months)
  

8. User Rights

U.S.-Based Users

You may request:

• Access to your personal data
  
• Corrections or deletions
  
• To withdraw your consent to our use of your data
  

Please contact us at [email protected] to make a request.

California Residents (CCPA)

You have the right to:

• Know what data we collect and how it’s used
  
• Request deletion of your personal data
  
• Confirm that we do not sell your data
  

EU Residents (GDPR)

If applicable, you have the right to:

• Access, correct, or delete your data
  
• Object to certain processing
  
• Request data portability
  
• Withdraw your consent at any time
  

9. Children’s Privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal data from minors. If we become aware that we have collected such information, we will delete it immediately.

10. Data Storage Location

All data is stored on secure servers located in the United States, managed by service providers that adhere to industry security standards.

11. Security Practices

We take appropriate security measures to protect your information, including:

• SSL encryption
  
• Secure hosting infrastructure
  
• Restricted access to personal data
  

No system is completely secure, and use of the Website is at your own risk.

12. External Links Disclaimer

Our Website may contain links to third-party sites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before submitting any personal information.

13. Accessibility Statement

We are committed to making our Website accessible to all users. If you experience difficulty accessing content, contact us at [email protected] so we can assist you.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Continued use of the Website after changes are posted constitutes your acceptance of the revised policy.